Queenpass

Privacy Policy

Last updated: 1 July 2026 · Controller: Queenpass (the "Company", "we", "us") · Contact: privacy@queenpass.app

1. Who this applies to

Queenpass is a beauty-deals marketplace connecting customers with salons in the UAE and the wider region. This policy covers both the customer app and the business (salon) app + dashboard.

2. What we collect

From customers

  • Phone number — for one-time-passcode (OTP) sign-in and to identify your account.
  • Name and preferred language — provided at sign-up.
  • Approximate location — only if you grant location permission, and only to sort deals "near you." You can use the app without it.
  • Bookings, reviews, loyalty activity — the deals you reserve, visits, and star reviews you leave after a completed visit.
  • Payment confirmation — the 30% prepay is processed by Stripe; we receive a confirmation and amount, not your full card number (Stripe handles card data).
  • Device push token — if you enable notifications, to deliver booking reminders and updates.
  • Support messages — if you contact us.

From salons (business users)

  • Business details, location, opening hours, photos.
  • Trade licence (KYC) and bank/IBAN details — to verify the business and pay out earnings.
  • Owner name, phone, and optional email.

Automatically

  • Basic technical/diagnostic data (app version, error reports via Sentry) to keep the service reliable. We do not use third-party advertising trackers.

3. Why we use it (legal bases)

  • To provide the service — accounts, discovery, bookings, QR check-in, reviews, loyalty, payouts (performance of a contract).
  • Payments — to take the prepay and reconcile it (contract / legal obligation).
  • Notifications — booking confirmations and reminders (consent, which you can withdraw per category in settings).
  • Safety, fraud prevention, and legal/tax compliance (legitimate interests / legal obligation).

4. Who we share it with (processors)

We share the minimum necessary with service providers acting on our instructions:

  • Stripe — payment processing.
  • Twilio (or an equivalent SMS provider) — sending OTP codes.
  • Amazon Web Services — hosting, database, and secure file storage (e.g. trade licences).
  • Expo / Apple (APNs) / Google (FCM) — delivering push notifications.
  • Google — only if you choose "Sign in with Google."
  • Sentry — error diagnostics.

We do not sell your personal data. We disclose data to authorities only where legally required.

5. International transfers

Our infrastructure currently runs in AWS (Europe, eu-west-3). Where data is processed outside your country, we rely on appropriate safeguards (e.g. standard contractual clauses / adequacy).

6. How long we keep it

  • OTP codes — minutes; pruned automatically.
  • Bookings and financial records — retained as required for tax/accounting and dispute resolution, even after account closure.
  • On account deletion — we anonymize your personal identifiers (name, phone, email) while retaining the non-identifying transaction records the law requires us to keep.

7. Your rights

Subject to local law, you can access, correct, or delete your data, withdraw consent, and object to certain processing. The customer app lets you delete your account from within the app (Profile → account settings); salons can request deletion from the dashboard. To exercise other rights, contact privacy@queenpass.app.

8. Notifications & permissions

  • Location and camera (for QR scanning) are requested only when needed and can be revoked in your device settings.
  • You control which push categories you receive; the in-app notification history remains regardless.

9. Children

Queenpass is intended for users who are 18 or older. It is not directed at children, and we do not knowingly collect their data.

10. Security

Traffic is encrypted in transit (HTTPS/TLS). Access to personal data is restricted, sign-in tokens are stored in the device's secure keystore, and sensitive documents (trade licences) are kept in private storage.

11. Changes

We may update this policy; we'll post the new version here and update the "last updated" date, and notify you of material changes in-app.

12. Contact

Questions or requests: privacy@queenpass.app.